This Privacy Policy is effective as of July 29, 2026.
1. Who We Are
TruckShop411, located at 1519 47th Avenue, Moline, IL 61265 (“we,” “us,” or “our”), operates the TruckShop411 member platform at my.truckshop411.com and the website at www.truckshop411.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the member platform. The marketing website at www.truckshop411.com has its own privacy policy.
2. Information We Collect
2.1 Account and Registration Information
When you create an account, we collect the information you provide during registration: your name, username, email address, password, company, phone number, website, billing address, and the Member Type you select. If you were invited as an employee sub-account, the shop owner or manager who invited you provided us your email address for that purpose.
2.2 Payment Information
When you purchase a paid membership, subscription, or product, payments are processed by our third-party payment processor (currently Stripe). We receive and store transaction records (what you purchased, when, and the amount) and a payment-method reference, but we do not store your full card number. Stripe’s handling of your information is governed by its own privacy policy.
2.3 Profile and Community Content
The platform is a professional community. Content you add — profile details, photos, activity posts, comments, forum discussions, group content, marketplace listings, reviews, and messages — is collected and stored so we can display it as intended. Your profile and most community content are visible to other logged-in members; the platform is not open to the general public. Private messages are visible to you and your recipients, though we may access them where necessary for moderation, security, or legal compliance.
2.4 Training and Certification Activity
When you take courses, we collect enrollment, progress, quiz, completion, and certification data. Certificates you earn include your name and course details, and achievement badges may be visible to other members on your profile. Certificates include a QR verification code; anyone with a certificate’s verification link can confirm the certificate holder’s name, course, and completion date through our public verification page.
2.5 Usage Data and Cookies
We use cookies and similar technologies that are necessary for the platform to function — keeping you logged in, remembering preferences, and maintaining security. We may also use analytics tools to understand how the platform is used in aggregate so we can improve it. You can adjust your browser to decline cookies, but parts of the platform may not function without them.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account and authenticate you;
- Provide the platform’s features, including community, training, vendor programs, and events;
- Process payments and manage subscriptions;
- Manage employee sub-accounts and team access;
- Send service communications (account, billing, and feature notifications) and, where you have opted in, marketing communications you can unsubscribe from at any time;
- Moderate the community and enforce our Terms of Service;
- Analyze usage in aggregate to improve the platform;
- Comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We share it only with:
- Other members, to the extent your profile and content are visible on the platform as described above;
- Your shop’s account owner, if you are an employee sub-account (they can see roster and training-related information for their team);
- Service providers that help us operate the platform — such as payment processing (Stripe), hosting (Kinsta), and email delivery — under terms that limit their use of the information;
- Vendors, only when you choose to participate in a vendor’s program or offer and that participation requires it;
- Legal authorities, where required to comply with applicable law or to protect our rights or others’ safety.
5. How Long We Retain Your Data
We retain your information for as long as your account is active and as needed to provide the platform. Transaction records are kept as required for tax, accounting, and legal purposes. If you close your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law or where content must be preserved to maintain the integrity of community conversations (in which case it is anonymized).
6. Your Rights Over Your Data
Depending on where you reside, you may have the right to access, correct, or delete the personal data we hold about you; to object to or restrict its processing; and to not be discriminated against for exercising your privacy rights. You can update most of your information directly in your account settings. For anything else, contact us using the details below and we will respond within a reasonable timeframe and in accordance with applicable law. If we decline your request, you may appeal by contacting us, and depending on your state of residence you may also have the right to contact your state attorney general.
7. Security of Your Data
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is fully secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.
8. Children’s Privacy
The platform is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the effective date at the top of this page and, for material changes, take reasonable steps to notify members.
10. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights over your data, contact us at:
TruckShop411
1519 47th Avenue
Moline, IL 61265
Email: support@truckshop411.com